At ST NOVA FORGE ENTERPRISES PRIVATE LIMITED, we are committed to ensuring that our customers have a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and straightforward return and refund policy. Please read through our policy below for more details on how to return or exchange products.

Eligibility for Returns

We accept returns on products that are:

  • In their original condition, unused, and unwashed.
  • In the original packaging with all tags and accessories.
  • Purchased directly from ST NOVA FORGE ENTERPRISES (online or offline).

Products that are non-returnable include, but are not limited to:

  • Custom or personalized items.
  • Products that have been opened or used and are not in their original condition.
  • Perishable goods or items that are prone to hygiene issues.

Return Process

To initiate a return, please follow these simple steps:

  1. Contact our customer support team within 7 days of receiving your product. You can reach us via email at info@stnovaforge.com or by calling +91 8220265299.
  2. Provide details of your order, including your order number, the product you wish to return, and the reason for the return.
  3. Once your return request is reviewed and approved, we will send you a return authorization and instructions on how to return the product.

Please note that you will be responsible for the shipping costs associated with returning the item, unless the product was delivered damaged or defective.

Refunds

Once we receive the returned item, our team will inspect it to ensure it meets the return conditions outlined above. If the product is approved for a refund, we will process the refund to the original payment method. Refunds may take 7-10 business days to appear in your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. Unfortunately, we do not offer direct exchanges; all exchanges are handled as returns, and new purchases will need to be made.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately. We will provide a full refund or exchange for items that are faulty due to manufacturing defects or damage incurred during shipping.

Important Notes

  • We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above.
  • The return policy is valid for 7 days from the date of delivery. After this period, we are unable to accept returns.

We value your satisfaction and are always here to help with any questions you may have. Thank you for choosing ST NOVA FORGE ENTERPRISES PRIVATE LIMITED!